Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Tableee (“Tableee,” “we,” “our,” or “us”). They govern access to and use of Tableee websites, applications, dashboards, APIs, widgets, embedded booking flows, payment features, communications tools, analytics, and related services (collectively, the “Service”).

By accessing or using the Service, creating an account, accepting an order form, clicking to accept these Terms, embedding a Tableee widget, or allowing others to use the Service on your behalf, you agree to these Terms. If you do not agree, you must not access or use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and that organization.

These Terms apply to the maximum extent permitted by law. Nothing in these Terms limits rights that cannot lawfully be limited, but all waivers, exclusions, limitations, and remedies apply as broadly as applicable law allows.

2. Service and Platform Role

Tableee provides software that helps businesses manage reservations, guests, orders, menus, tables, payments, communications, and related operations. Tableee is a technology provider, not a restaurant, venue, merchant of record for third-party goods or services unless expressly stated, staffing provider, payment card network, bank, insurer, fiduciary, legal adviser, tax adviser, or emergency service.

Businesses that use Tableee (“Business Customers”) are solely responsible for their own products, services, staff, premises, menus, prices, taxes, guests, customer communications, refunds, cancellations, no-show rules, compliance obligations, and disputes with their guests or customers (“Guests”). Tableee does not guarantee any Business Customer, Guest, reservation, payment, order, or transaction.

3. Accounts and Authority

You must provide accurate, complete, and current information and keep your account credentials secure. You are responsible for all activity under your account, including actions by employees, contractors, agents, administrators, integrations, and anyone else who accesses the Service through your account or systems.

You are responsible for configuring permissions, reviewing account activity, protecting devices, and notifying us promptly of suspected unauthorized access. Tableee is not responsible for losses caused by weak credentials, compromised devices, misconfigured permissions, shared accounts, or unauthorized activity that occurs through your account.

4. Business Customer Responsibilities

Business Customers are solely responsible for:

• All Guest-facing terms, prices, fees, cancellation rules, no-show rules, deposit rules, refund rules, tax disclosures, and legally required notices.
• Honoring reservations, managing capacity, staffing operations, fulfilling orders, handling complaints, and resolving Guest issues.
• Obtaining and maintaining all permits, licenses, consents, insurance, payment processor approvals, tax registrations, and legal authority needed to operate.
• Ensuring that any Customer Data, Guest Data, marketing list, uploaded file, message, note, or integration data you provide to Tableee was collected and shared lawfully.
• Complying with consumer protection, privacy, marketing, labor, accessibility, health, safety, payment, tax, sanctions, anti-bribery, and industry-specific laws.
• Backing up information you need outside the Service and validating that any export, report, automation, analytics, or AI-assisted output is accurate before relying on it.

You acknowledge that operational mistakes, incorrect configuration, missed reservations, duplicate bookings, accidental discounts, incorrect menus, staff misuse, Guest dissatisfaction, payment disputes, and compliance failures are your responsibility unless caused by Tableee’s proven intentional misconduct.

5. Guest Bookings and Orders

If you are a Guest, you understand that reservations, bookings, orders, deposits, authorizations, service charges, cancellation fees, no-show fees, and refunds are governed by the Business Customer’s policies and applicable law. Tableee is not responsible for the quality, safety, legality, availability, pricing, fulfillment, cancellation, refund, or delivery of any Business Customer goods or services.

Guest disputes about food, service, premises, staff conduct, menus, allergens, accessibility, pricing, refunds, deposits, no-shows, cancellations, or fulfillment must be resolved directly with the relevant Business Customer. Tableee may help transmit information, but doing so does not make Tableee responsible for the dispute or any related loss.

6. Billing, Fees, and Refunds

6.1 Authorization to Charge

You authorize Tableee, its affiliates, and its payment processors to charge all subscription fees, usage fees, overage fees, platform fees, transaction fees, payment processing fees, taxes, add-ons, professional services fees, recovery costs, and other amounts due using any payment method you provide or that is associated with your account.

6.2 Subscriptions, Renewals, and Cancellation

Subscription fees are billed in advance. Subscriptions automatically renew for successive periods equal to your original billing period unless cancelled beforehand.

How to cancel: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the then-current billing period. You remain responsible for all charges incurred before the effective cancellation date, and cancellation does not entitle you to a refund of fees already paid except as provided in §6.3.

Where required by law, we will notify you before a renewal that includes a material price increase takes effect.

6.3 Fees, Refunds, and Credits

(a) General Rule

All amounts paid or payable to Tableee are final, non-cancellable, and non-refundable, except as set out in this section, in §6.4 (statutory consumer rights), or as required by applicable law. We do not provide refunds, credits, or price adjustments for partial months, unused time, plan downgrades, dissatisfaction, failure to use the Service, or changes to features or pricing.

(b) New Subscription Cooling-Off

If you cancel a first-time paid subscription within 14 days of the initial payment date, you may request a full refund of the subscription fee for that first billing period. This does not apply to renewals, add-ons, usage-based or transaction fees, payment processing fees, professional services, or one-time charges.

(c) Wrongful Suspension or Termination

If we suspend or terminate your account without cause and without a breach of these Terms by you, we will refund a pro-rata portion of prepaid subscription fees for the remainder of the then-current billing period.

(d) Material Uncured Breach

If we materially breach these Terms and fail to remedy the breach within 30 days of your written notice that reasonably details the breach, you may request a pro-rata refund of prepaid subscription fees attributable to the period after the breach occurred.

(e) Duplicate and Erroneous Charges

We will refund duplicate or erroneous charges promptly after verifying the error.

(f) Discretionary Refunds

Any refund, credit, waiver, courtesy adjustment, or payment extension we choose to provide beyond what is described in this section is discretionary, may be conditioned on additional terms, does not create a future obligation, and does not waive our rights.

6.4 Statutory Consumer Rights (UK and EEA)

If you are a consumer (not a business) residing in the UK or EEA, you may have a statutory right to cancel your purchase within 14 days under applicable consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK.

Effect of immediate use: By accessing or using the Service before the end of the 14-day cancellation period, you acknowledge and agree that the Service constitutes digital content and services supplied immediately upon access, and that you will lose the statutory right to cancel once the Service has been fully performed. For ongoing subscriptions, this does not prevent you from cancelling future renewals.

To exercise a statutory cancellation right, email admin@tableee.com with your name, account details, and a clear statement that you wish to cancel under your statutory right. Nothing in these Terms limits your statutory rights as a consumer, including your right to a refund where the Service is not of satisfactory quality, not fit for purpose, or not as described, to the extent such rights cannot lawfully be excluded.

6.5 Taxes, Processor Fees, and Third-Party Costs

You are responsible for all taxes, duties, levies, card network fees, payment processor fees, bank fees, currency conversion costs, chargeback fees, dispute fees, refund costs, integration costs, and third-party costs associated with your account or transactions. Tableee may collect or pass through these amounts at any time and may correct billing errors retroactively.

6.6 No Setoff or Withholding

You must pay all amounts when due. You may not withhold payment, set off amounts, or delay payment based on an alleged Service issue, support ticket, or third-party failure, unless you have a good-faith dispute directly related to the charge and you have followed the notice procedure in §15.1. Nothing in this section affects your right to pursue a claim separately.

6.7 Pricing Changes

We may change pricing, packaging, usage limits, billing intervals, included features, and fee structures at any time. Unless required by law or a signed written agreement, updated pricing may apply at renewal, when you change plans, when you exceed included limits, or when we notify you through the Service, website, email, invoice, or other reasonable method.

7. Chargebacks, Disputes, and Collections

You agree to contact Tableee first and cooperate in good faith before initiating a payment dispute, chargeback, reversal, bank claim, card-network claim, or similar process relating to any Tableee charge. To the maximum extent permitted by law, you waive chargebacks, reversals, and payment disputes for validly authorized charges.

If you initiate a chargeback, reversal, or payment dispute for a valid charge, or fail to cooperate with our investigation, we may suspend or terminate access, recover the disputed amount, re-bill the payment method, withhold amounts payable, debit future payouts where permitted, require a different payment method, require prepayment, and charge you for chargeback fees, dispute fees, bank fees, processor fees, collection costs, and reasonable attorneys’ fees.

Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. You are responsible for reasonable costs of collection, including reasonable legal fees, court costs, mediation costs, agency fees, and internal recovery costs.

8. Customer Data and Product Improvement

You grant Tableee a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, copy, process, transmit, display, modify, analyze, create derivative works from, and otherwise use data, content, files, feedback, messages, Guest information, transaction information, analytics, and other materials submitted to or generated through the Service as needed to operate, secure, support, improve, market, and develop the Service and related products.

Subject to our Privacy Policy and applicable law, Tableee may use Customer Data and derived data for analytics, benchmarking, fraud prevention, operational insight, product development, automation, artificial intelligence, machine learning, model training, model evaluation, marketing, research, security, and future Tableee products or services. Tableee may also use and disclose aggregated, anonymized, or deidentified data for any lawful business purpose.

You represent that you have all rights, permissions, notices, and consents needed for Tableee to use Customer Data as described in these Terms and our Privacy Policy. You are solely responsible for the legality, accuracy, quality, and integrity of Customer Data.

9. Prohibited Uses

You must not, and must not permit anyone else to:

• Use the Service for unlawful, harmful, fraudulent, deceptive, abusive, or exploitative activity.
• Access or use the Service to compete with Tableee, benchmark Tableee, copy Tableee features, train competing systems, build a similar product, or assist a competitor.
• Reverse engineer, decompile, disassemble, scrape, crawl, harvest, monitor, probe, copy, or extract the Service, its data, its design, its workflows, or its underlying systems.
• Bypass usage limits, security controls, payment controls, authentication controls, access controls, rate limits, or geographic restrictions.
• Submit false reservations, fake orders, speculative bookings, misleading information, harmful content, malware, spam, or unauthorized marketing messages.
• Interfere with Service performance, integrity, availability, reputation, security, payments, or other users.
• Misrepresent your identity, authority, affiliation, business status, payment rights, or legal compliance.
• Use the Service in a way that exposes Tableee to regulatory, payment processor, card network, security, reputational, or financial risk.

We may investigate suspected violations and take any action we consider necessary to protect Tableee, the Service, Business Customers, Guests, partners, payment processors, and the public.

10. Intellectual Property

Tableee and its licensors own all rights, title, and interest in and to the Service, including software, source code, APIs, dashboards, workflows, interfaces, designs, templates, data models, documentation, trademarks, trade names, logos, know-how, algorithms, analytics, aggregated data, deidentified data, and all improvements, modifications, and derivative works.

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service only for your internal business operations or personal Guest use, as applicable, and only in accordance with these Terms. No rights are granted by implication.

Feedback, suggestions, ideas, requests, and recommendations you provide may be used by Tableee without restriction, attribution, or compensation.

11. Availability and Changes

We may add, modify, suspend, limit, replace, reprice, remove, or discontinue any part of the Service at any time. The Service may be unavailable, delayed, degraded, interrupted, inaccurate, or limited due to maintenance, updates, outages, traffic, abuse prevention, third-party failures, payment processor issues, security events, force majeure events, or other reasons.

Unless expressly agreed in a signed written agreement, Tableee does not provide service-level commitments, uptime guarantees, support response commitments, backup commitments, disaster recovery commitments, or service credits.

12. Disclaimers

The Service is provided “as is,” “as available,” and “with all faults.” To the maximum extent permitted by law, Tableee disclaims all warranties, representations, conditions, and guarantees, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, compatibility, uninterrupted use, error-free operation, data preservation, commercial benefit, increased revenue, reduced no-shows, improved operations, or suitability for your specific business.

You are responsible for evaluating the Service, configuring it appropriately, maintaining independent records, and deciding whether it meets your needs. You use the Service, reports, analytics, automations, AI-assisted outputs, and integrations at your own risk.

13. Liability Limits

13.1 Exclusions That Cannot Be Limited

Nothing in these Terms excludes or limits Tableee’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under applicable law.

13.2 Exclusion of Certain Damages

Subject to §13.1 and to the maximum extent permitted by law, Tableee will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, punitive, or multiple damages, or for lost profits, lost revenue, lost business, lost goodwill, lost opportunities, lost savings, lost data, business interruption, cover costs, replacement services, reputational harm, staff time, Guest dissatisfaction, customer compensation, payment disputes, chargebacks, taxes, penalties, or third-party claims.

13.3 Financial Cap

Subject to §13.1 and to the maximum extent permitted by law, Tableee’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amounts you paid directly to Tableee for the Service in the twelve months before the event giving rise to liability; or (b) one hundred pounds sterling (GBP 100). If you paid nothing to Tableee, Tableee’s liability is zero to the maximum extent permitted by law.

13.4 General

These limitations apply regardless of legal theory, even if a remedy fails of its essential purpose, and even if Tableee was advised of the possibility of damages. Your sole and exclusive remedy for dissatisfaction with the Service is to stop using the Service.

14. Indemnity

You will defend, indemnify, and hold harmless Tableee, its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against all claims, demands, damages, losses, liabilities, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your access to or use of the Service.
• Your business, products, services, premises, staff, Guests, reservations, orders, payments, refunds, cancellations, no-shows, communications, taxes, or compliance obligations.
• Your Customer Data, content, instructions, settings, integrations, or misuse of the Service.
• Your breach of these Terms, violation of law, infringement of rights, fraud, negligence, willful misconduct, or payment dispute.
• Any claim by a Guest, employee, contractor, regulator, payment processor, card network, partner, or third party connected to your account or business.

15. Legal Disputes

15.1 Notice and Cure

Before starting any formal proceeding, you must email admin@tableee.com with your name, account, contact details, a detailed description of the issue, the facts supporting your position, and the specific relief requested. You must give Tableee at least 60 days to investigate and attempt to resolve the issue. This is a condition precedent to any claim to the maximum extent permitted by law.

15.2 Dispute Resolution and Court Waiver

You and Tableee will attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service in good faith through negotiation. If negotiation fails, either party may refer the dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR) in London. If mediation does not resolve the dispute within 60 days of the appointment of a mediator, either party may bring proceedings in the courts of England and Wales.

You and Tableee waive, to the maximum extent permitted by law, any right to participate in a class, collective, consolidated, private attorney general, or representative action. Nothing in this section limits the right of either party to seek injunctive or other equitable relief from any court of competent jurisdiction.

This section does not affect your statutory rights as a consumer. If you are a consumer residing in the United Kingdom, you may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, as applicable, and mandatory consumer protection laws of your country of residence will apply.

15.3 Tableee Protective Relief

Tableee may seek injunctive, equitable, collection, or other protective relief in any court of competent jurisdiction to protect intellectual property, confidential information, security, payment rights, platform integrity, Customer Data, users, or the Service.

15.4 Time Limit

To the maximum extent permitted by law, any claim against Tableee must be brought within one year after the claim arose, or it is permanently barred.

15.5 Governing Law

These Terms are governed by the laws of England and Wales. If you are a business, the courts of England and Wales will have exclusive jurisdiction. If you are a consumer, you retain the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, or in the courts of your country of residence as permitted by applicable law.

16. Suspension and Termination

We may suspend, limit, or terminate the Service, any account, any integration, any payment feature, any widget, or any transaction at any time, with or without notice, if we believe doing so may protect Tableee, the Service, users, Guests, partners, payment processors, card networks, data, security, reputation, legal compliance, or business interests.

Suspension or termination does not relieve you of payment obligations and does not entitle you to refunds, credits, compensation, data exports, or continued access except where required by law or expressly agreed in writing. Sections that by their nature should survive will survive, including payment obligations, data rights, intellectual property, disclaimers, liability limits, indemnity, dispute terms, and general provisions.

17. General Terms

We may update these Terms by posting a new version, sending notice, or presenting updated terms through the Service. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

We are not liable for delay or failure caused by events beyond our reasonable control, including outages, attacks, labor issues, supplier failures, payment network issues, regulatory action, war, emergency, natural disasters, epidemics, internet failures, cloud provider failures, or force majeure events.

You may not assign these Terms without our prior written consent. We may assign, transfer, delegate, or subcontract these Terms, the Service, or our rights and obligations at any time, including in connection with a merger, acquisition, financing, restructuring, sale of assets, or corporate transaction.

If any provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy, order forms, invoices, and any signed written agreement between you and Tableee, are the entire agreement for the Service.

18. Contact

If you have questions about these Terms, contact us at:

• Email: admin@tableee.com
• Website: www.tableee.com

Formal requests, billing disputes, chargeback notices, and legal notices should be sent to the email address above.